Terms of service

Terms of service

Last updated: November 10, 2025

These Terms of Service govern your use of the Oak & Origin website and your purchase of products through it. By visiting our site, placing an order, or otherwise engaging with our services, you agree to these terms in full. Please read them carefully before using this site.

1. Overview

Oak & Origin provides an online platform to showcase and sell premium spirits and related products. Throughout the site, the terms “we,” “us,” and “our” refer to Oak & Origin. By accessing or using our website, you accept these Terms of Service and agree to comply with all applicable laws.

2. Eligibility and Age Restriction

You must be at least 18 years of age to purchase alcohol from Oak & Origin. By placing an order, you confirm that you are legally permitted to do so and that the recipient of the delivery is also over 18. Identification may be required on delivery.

3. Product Information and Availability

We make every effort to ensure all product descriptions, images, and prices are accurate. However, from time to time, information on the site may contain typographical errors, inaccuracies, or omissions relating to product details or availability. We reserve the right to correct any errors and update or cancel orders affected by them.

4. Pricing and Payment

All prices are shown in Australian Dollars (AUD) and include GST unless stated otherwise. Payment must be made in full at the time of purchase using an approved payment method. An order is only confirmed once payment has been processed successfully. We reserve the right to modify prices or discontinue products at any time without notice.

5. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy. Delivery times are estimates and may vary based on location and demand. We are not responsible for delays caused by couriers, customs, or external factors beyond our control.

6. Returns and Refunds

All returns and refunds are managed according to our Returns and Refunds Policy. Due to the nature of alcohol, we cannot accept returns for change of mind or incorrect purchases. If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.

7. Responsible Service of Alcohol

Oak & Origin supports the responsible service and consumption of alcohol. We reserve the right to refuse service or cancel orders where we believe alcohol may be supplied to minors or in breach of applicable laws.

8. Intellectual Property

All content on this website, including text, images, graphics, and logos, is the property of Oak & Origin Pty Ltd and protected by copyright and trademark laws. You may not reproduce, distribute, or use any material without written permission from Oak & Origin.

9. Limitation of Liability

To the extent permitted by law, Oak & Origin shall not be liable for any loss, damage, or injury arising from your use of the website, delay in delivery, or the consumption or misuse of our products. Our total liability will not exceed the amount you paid for the relevant order.

10. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy. By using our website, you consent to our collection and use of personal data as outlined in that policy.

11. Third-Party Services

We use third-party providers such as Shopify and payment processors to operate our website and manage transactions. These providers have their own terms and privacy policies that apply to their services. We are not responsible for any errors, damages, or losses resulting from their actions.

12. Governing Law

These Terms of Service are governed by the laws of Tasmania, Australia. Any disputes arising under these terms will be resolved in the courts of Tasmania.

13. Changes to Terms

Oak & Origin may update or modify these Terms of Service from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised date. Continued use of the website after changes are made constitutes acceptance of those changes.

14. Contact Information

For any questions about these Terms of Service, please contact us at john.jarvis@oakandorigin.com.au