Privacy policy
Last updated: October 6, 2025
Oak & Origin operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Oak & Origin is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you. Personal information does not include anonymised or de-identified data. Depending on how you interact with us, we may collect or process the following categories of personal information: contact details (name, billing and shipping addresses, phone number, and email address); financial information (credit/debit card details, transaction data, and payment confirmations); account information (username, password, and preferences); transaction information (products viewed, added to cart, purchased, or returned); communications (any correspondence or messages you send to us); device information (IP address, browser, and network details); usage information (data on how and when you use our Services).
Personal Information Sources
We may collect personal information directly from you (when you create an account, make a purchase, or contact us), automatically through your use of our website (including cookies and analytics), from service providers (such as payment processors and shipping partners), or from business partners and third parties.
How We Use Your Personal Information
We use your personal information to provide and improve our Services, process orders, fulfil deliveries, manage accounts, and enhance your shopping experience; to communicate with you, respond to enquiries, and offer customer support; to send relevant updates or promotions (you may opt out at any time); to verify payments and prevent fraud; and to comply with our legal obligations.
How We Disclose Personal Information
We may share your personal information only when necessary to operate our business or as required by law, including with Shopify (our ecommerce platform) and other trusted service providers who perform functions such as payment processing, logistics, marketing, and IT; with marketing and business partners who assist with advertising and analytics (subject to their privacy policies); with affiliates or related entities within our corporate group; or in the event of a business transaction, merger, or legal obligation. We never sell your personal information.
Relationship with Shopify
Our Services are hosted by Shopify. Shopify collects and processes certain personal data as part of operating and improving the platform. Information you provide through our store may be transmitted to Shopify or other third-party partners in countries outside your own. To learn more about how Shopify handles personal information and your rights, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy
Third-Party Websites and Links
Our website may link to third-party sites or social media platforms. We are not responsible for their privacy practices or content and recommend reviewing their privacy policies before providing any personal information.
Children’s Data
Our Services are not directed at individuals under 18 years of age, and we do not knowingly collect information from minors. If you believe a child has provided us with personal data, please contact us so we can delete it promptly.
Security and Retention of Information
While no system is completely secure, we maintain appropriate safeguards to protect your personal data and retain information only as long as necessary to operate our Services, fulfil legal obligations, resolve disputes, or enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have rights to access or request a copy of your data, request correction or deletion, withdraw consent or object to marketing communications, and opt out of targeted advertising. You can exercise these rights or update your preferences by contacting us at john.jarvis@oakandorigin.com.au.
You can also unsubscribe from promotional emails at any time.
Complaints
If you have concerns about how your data is handled, please contact us at john.jarvis@oakandorigin.com.au
You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.
International Transfers
Your personal information may be transferred or stored outside Australia, including in countries where data protection laws may differ. We ensure all transfers comply with applicable legal standards and safeguards.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be published on this page, and the “Last updated” date will be revised accordingly.
Contact
For any questions about this Privacy Policy or our data practices, please contact john.jarvis@oakandorigin.com.au
Oak & Origin Pty Ltd, Australia.